DELIVERIES
& COLLECTIONS

The team at The Solar Outlet is dedicated to providing a positive experience for all of our customers. We understand you may have questions about our products and deliveries/collections service so please do not hesitate to contact our friendly team on 0161 706 0868 or 07971 924090 during normal business hours or complete the online enquiry form and we’ll answer your enquiry within 24 hours.

Our products are available for delivery nationwide (including Scottish islands and highlands). Our products are despatched from our warehouse in Bolton, Greater Manchester on pallets. Purchases that require delivery are charged as shown on our shop pages and customers will need to add this service to the order. Large orders from commercial customers may require a specialised delivery service. Please contact us and we can advise on the cheapest option available.

Our goods are despatched during normal business hours Monday to Friday. Deliveries are made between 0800-1800 on weekdays. Orders received by midday (for products currently in stock) are normally despatched on the same day. Our contracted couriers provide a next working day service for most addresses on the British mainland, however deliveries to some remote areas of the country can take longer e.g Scottish islands and highlands. Deliveries to Northern Ireland will require an EORI number. Please contact us for further details. 

Our products are delivered on pallets. On the day of delivery customers must ensure there is sufficient space for a delivery truck to park safely and with sufficient room for the pallets to be unloaded. Our courier operates a kerbside delivery service. This means your pallets are delivered to the closest point to your delivery address. Your order will be handled with care and will be delivered to your home or business address. If the customer is not available at the address at the time of delivery and there is nobody else present to receive the items a redelivery may be required which can incur an extra charge. If you anticipate the need for a smaller vehicle to complete the delivery due to clearance restrictions, a narrow road or lack of suitable parking or turning space please contact us by phone or online enquiry form and we can advise.

Courier tracking is available.

Please check your order before signing the driver’s paperwork. Any problems discovered with the order (damaged items or items missing) must be raised with us via telephone or online contact form within 24 hours. Issues must also be recorded on the delivery driver’s paperwork. We will endeavour to look into and resolve any problems as soon as possible.

Business and residential customers are welcome to collect their order (or arrange a courier to collect on their behalf) from our modern warehouse in Bolton, Greater Manchester. Our warehouse is open for customer collections during normal business hours 0900-1730 Monday to Friday. Before arriving at our warehouse we ask customers to:

• check with us before travelling to make sure your order is ready for you on the day of collection
• understand they are responsible for the loading of goods into vehicles
• ensure the vehicle or trailer that is transporting the goods is suitable; some items will be heavy
• take extra care when loading batteries; bring an extra person if you feel you will need some assistance with loading
• consider our warehouse team maybe busy dealing with multiple orders at peak periods; however we will assist you as soon as we can

We are conveniently located to serve customers throughout the North West of England, the Midlands, North Wales, Cheshire, the Peak District and Derbyshire and West Yorkshire. Our warehouse is a short drive from the M61, M66 and M60 motorways. Approximate journey times are listed below.

Customers in Manchester and Salford:

• Approximately 30 minutes’ travel from Manchester city centre
• Approximately 25 minutes’ travel from Salford

Customers in Liverpool, Bootle and Birkenhead:

• Approximately 1 hour 5 minutes’ travel from Liverpool, Bootle and Birkenhead (via Queensway Tunnel/A41)

Customers in North Wales:

• Approximately 1 hour 45 minutes’ travel from Llandudno
• Approximately 2 hours 5 minutes’ travel from Anglesey
• Approximately 1 hour 9 minutes’ travel from Wrexham
• Approximately 58 minutes’ travel from Deeside

Customers in Lancashire:

• Approximately 54 minutes’ travel from Blackpool
• Approximately 42 minutes’ travel from Preston
• Approximately 42 minutes’ travel from Blackburn

Customers in West Yorkshire:

• Approximately 57 minutes’ travel from Bradford
• Approximately 45 minutes’ travel from Huddersfield
• Approximately 58 minutes’ travel from Leeds

Customers in South Yorkshire:

• Approximately 1 hour 33 minutes’ travel from Sheffield

Customers in North Yorkshire:

• Approximately 1 hour 29 minutes’ travel from York

Customers in Staffordshire:

• Approximately 1 hour 3 minutes’ travel from Stoke-on-Trent

Customers in East Midlands:

• Approximately 2 hours 7 minutes’ travel from Nottingham

Customers in West Midlands:

• Approximately 1 hour 44 minutes’ travel from Birmingham

Customers in Derbyshire:

• Approximately 1 hour 48 minutes’ travel from Derby